Refund policy

Return Request Window

We offer a practical change-of-mind period for sealed collectors who need time after delivery to check their order.

Return or refund requests may be made within 30 days.

Each item has a return request window that starts on delivery and lasts for 30 calendar days after delivery. The deadline is for contacting the store, not for the parcel to arrive back. This change-of-mind window does not limit any rights that apply to faulty, damaged or incorrectly supplied goods.

Condition Of Returned Items

Keeping items in collectible condition helps us resolve returns quickly, especially for sealed booster boxes and collections.

A change-of-mind return must be unused, unworn and unwashed, with original tags, accessories and included parts. Retain the original product packaging where reasonably possible and package the item securely. An order reference or other proof of purchase should be provided. These conditions do not prevent reporting a defect or an incorrect item after opening or reasonably inspecting it.

No product category is automatically excluded from ordinary returns, and discounted items are not automatically final sale. Ordinary returns must meet the condition requirements. No restocking fee is charged. Rights concerning defective, damaged or incorrectly described goods remain unaffected.

How To Request A Return

Email is the way to start a return so we can identify your order and confirm the correct destination.

To request a return, email with your order reference or other proof of purchase, the item to be returned and the reason. Return instructions should be obtained before sending a parcel so the order can be identified and the correct destination confirmed. For damage or an incorrect item, photographs can help assessment, but a photograph is not an absolute condition for a valid claim. Get in touch if one cannot be provided. Keep the return postage receipt until the matter is resolved. This process does not override any mandatory consumer rights.

You can write to dadempm@outlook.com.

Our listed address is 10270 Sunland Blvd, Sunland CA 91040, United States.

Return Shipping Costs And Refund Timing

Responsibility for return postage depends on the reason for the return.

The seller pays return shipping for seller-related issues; the buyer pays return shipping for buyer-related issues.

A returned item is aimed to be inspected with the outcome communicated within 5 business days of receipt. Once a refund is approved, it will be initiated within 5 business days. Posting to your account is controlled by the payment provider; this often takes a further 5-10 business days, but it can vary. If a refund has not appeared after that period, get in touch so its status can be checked. Where applicable law requires a faster refund, that requirement takes priority.

Approved refunds go to the original payment method, and store credit is not substituted without agreement. For a change-of-mind return, the original outbound shipping charge is not refunded unless required by law. If the whole order is returned because it was faulty, damaged or incorrectly supplied, the original standard shipping charge is also refunded. For an affected part of an order, any shipping refund is assessed fairly in light of the issue and applicable law. Free outbound shipping has no refundable shipping charge.

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